Before you write
To help us answer quickly, please include:
- your store domain (
your-store.myshopify.com); - what you were trying to do and what happened instead;
- the product name or link, if the problem is about a specific product;
- a screenshot, if you can.
Never send us passwords, API keys or customer data.
Getting started
How do I install Salexa?
Install it from the Shopify App Store. Salexa opens inside your Shopify admin; there is no separate account or password.
How does the SEO score work?
Each product starts at 100 and loses points for issues such as a missing meta description, an SEO title that is too long or too short, a thin description, images without alt text and duplicate titles. Your store score is the average of your products.
How long does an audit take?
Usually a few seconds to a few minutes, depending on catalog size. It runs in the background and the dashboard shows the progress.
AI suggestions
Will anything change in my store automatically?
No. Every suggestion waits for your approval. You can edit it first, approve it or reject it.
How do I undo a change?
Open History in the app and click Revert next to the change. Salexa restores the value it saved before applying the change.
Can I control the tone?
Yes. Under Brand voice, describe your tone and audience and paste a few examples. Suggestions follow these settings.
Which languages are supported?
Salexa writes in 16 languages: English, Macedonian, Albanian, Serbian (Cyrillic and Latin script), Bulgarian, Croatian, Bosnian, Slovenian, Greek, Turkish, Romanian, German, French, Italian and Spanish. You choose the language for each run, and the default in your brand voice settings.
Plans and billing
Every plan includes all features; plans differ in how many products you can improve with AI each month. The Free plan includes 10 AI products a month, Starter 100 and Growth 500; there is no free trial. On a paid plan, your AI usage starts again when Shopify renews it, at the time you subscribed; on Free, every month at the time you installed Salexa. Charges appear on your Shopify invoice, and you can change or cancel your plan in the app at any time. See the terms for details.
Data and privacy
Salexa only accesses products and files, never customers or orders. Product text and images are sent to OpenAI to generate suggestions. Read the privacy policy and the security page for details.
Uninstalling
Uninstall Salexa from Settings → Apps and sales channels in your Shopify admin. Access is revoked immediately, pending work stops, and all data stored for your store is permanently deleted 48 hours later. Changes you already approved stay in your store.